San Diego Cleaning Services ("we," "our," or "us"), owned and operated by OneTouch Cleaners, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with California law, including the California Consumer Privacy Act (CCPA).
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, phone number, email address, and physical address.
Service Information: Details about the cleaning services you request, including appointment dates and service preferences.
Payment Information: Payment method details (e.g., credit card information), processed securely through third-party payment providers.
Device Information: Information collected automatically when you interact with our website, including IP address, browser type, and device information.
2. How We Use Your Information
We use your personal information for the following purposes:To schedule, confirm, and provide cleaning services.To process payments and send payment confirmations.To communicate with you regarding appointments, service updates, and customer support.To improve our services and enhance your customer experience.To comply with legal obligations and enforce our terms and conditions.
3. Sharing of Information
We do not sell your personal information. However, we may share your information in the following circumstances:
With Service Providers: Third-party vendors who assist in providing services (e.g., payment processors and scheduling software).
For Legal Compliance: When required by law or to protect our rights, privacy, safety, or property.
With Your Consent: When you provide explicit consent for us to share your information.
4. Your Rights Under the CCPA
As a California resident, you have the following rights regarding your personal information:
Right to Know: You have the right to request details about the personal information we collect, use, and share.
Right to Access: You can request a copy of your personal information.
Right to Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Right to Opt-Out: You have the right to opt out of the sale of your personal information, although we do not sell information.
Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
5. How to Exercise Your Rights
To exercise your rights under the CCPA, please contact us using the information provided below. We will verify your identity before processing your request.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no security system is completely foolproof, and we cannot guarantee the absolute security of your information.
7. Retention of Information
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Once personal information is no longer needed, we securely delete or anonymize it.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. Your continued use of our services constitutes acceptance of any changes.
11. Contact Information
If you have questions or concerns about this Privacy Policy or your privacy rights, please contact us at:
San Diego Cleaning Services
Email: info@sandiegocleaningservices.net
Phone: 858-298-3544
Address: 8030 La Mesa Blvd #3063, La Mesa, CA 91942
Thank you for trusting San Diego Cleaning Services with your personal information. We are committed to protecting your privacy and providing a secure experience.